Menu
Cart 0

FAQS

What's the effects of #COVID-19?
A: not affected , design and shipping not affect , normally glass neon turnaround time is about 10 working days and led neon turnaround time is about 6 working days !


How do you power the neon signs?

A:come with the mounting kit and power supply,ready to plug into a power outlet out of the box,normal plug socket to plug into a regular US outlet.


Will my neon sign require any specialist installation?
A:no need, all signs will come with hanging chain , just like traditional pic hanging,easy install


Broken during shipping?
A: we offer one year warranty , If your neon sign broken during shipping, please contact us via email within 48 hours of the delivery. plug in neon , light up the neon , then take a pic or video , send email to sales@neonsignsusainc.com, we will send you replacement once we get the pic


Glass neon replacement: if you order the glass neon , we will send you broken part tube , once you receive the glass tube , we will send you video and teach you how to change the glass tube and make the sign works (no need electrician ,it was indeed easier than you thought ! )


Led neon sign replacement: if you order led neon sign , take a pic of the broken sign , we will resend a new sign for you soon


What shipping carriers do you use?
A: so far , in order to let customer get the sign as soon as possible as Christmas is coming soon , we will ship glass neon and led neon via DHL for free , normally 2-3 working days you can get the sign once we send out the item ( other company maybe use like usps , need 20-30 working days delivery)


Can i cancel the order?

yes, we accept cancel order within 24 hours , once we start to produce , you can not cancel it .


Can I return my product?

All our pieces are made by hand to order, meaning each one is as unique as you! normally we don't accept return, if sign arrive damage , we will send you replacement